Privacy Policy

Personal data includes: first and last name, email address, place of residence, country of residence and telephone number.

When visiting the website, Bookatrekking B.V. will only process your IP address.

When you make a booking, Bookatrekking B.V. will process your IP address, first and last name, e-mail address, place of residence, country of residence and telephone number.

IP addresses, device ID and session cookies are collected so that Bookatrekking B.V. can collect statistical information about the use of the website.

Bookatrekking B.V. only collects and processes the personal data it needs. Processing in the sense of the General Data Protection Regulation is understood to mean; any action with regard to personal data, such as collecting, recording, storing and providing.

Your booking details are important in order to establish contact between you and the trekking company of your choice.

Your email address and phone number will be requested so that you can be contacted by the relevant trekking company and you can be kept informed about the status of your booking and possible changes.

Your personal data will be passed on to the relevant trekking company of your choice.

Bookatrekking B.V. may contact you by email to request your feedback on services you have received from us, so that we can gather your feedback and improve our services (the 'Purpose'). We use an external company, Trustpilot A/S ('Trustpilot'), to collect your feedback. This means that for this Purpose, we will share your name, email address, and reference number with Trustpilot. If you would like to learn more about how Trustpilot processes your data, you can find the company's Privacy Policy here.

If your data needs to be exchanged with a third party other than the one mentioned above, your permission will always be requested. If Bookatrekking B.V. has a legal obligation to provide data, your data will be processed within the framework of this legal obligation.

Legislation

Bookatrekking B.V. may collect, use, store and/or share information, including personal data, if Bookatrekking B.V. is of the opinion that it is necessary:

• under the applicable laws and regulations, in legal proceedings or at the request of the judicial authorities
• to maintain the applicable conditions applied by Bookatrekking B.V., including the investigation of possible breaches of these conditions;
• to detect, investigate, prevent and combat illegal activities, security or technical problems;
• to protect the rights, property and safety of Bookatrekking B.V. and third parties

Storage

If you make a booking with us, we store your data on a secure server. Only authorized employees will have access to your information. The employees concerned are all bound by a contractual obligation of confidentiality.

Bookatrekking B.V. never sells your personal data to third parties.

Cookies

Bookatrekking B.V. collects and analyses information about the use of this website.

Storage Period

The personal data collected by Bookatrekking B.V. will not be kept longer than necessary for the achievement of the purposes for which they are collected and used. The retention period for the collected data of finalized bookings will be a maximum of 6 months after the date of booking.

Access to, modification of and deletion of personal data

At your request Bookatrekking B.V. will provide an overview of the data known to Bookatrekking B.V. about you. Bookatrekking B.V. will remove data from the database at your (written) request, provided that you have fulfilled your (financial) obligations.

Modify privacy statement

Bookatrekking B.V. may amend this privacy statement in the future. Important and/or radical changes will be communicated in a clear manner. If you have any questions about this privacy statement, please contact us via contact@bookatrekking.com.