In these terms, the following terms have the meanings set out below:
Wetter Flex is an optional flexibility service. With Wetter Flex you extend the cancellation and amendment options of the hut nights booked through Bookatrekking, in case your trek is affected by a qualifying weather warning or a wildfire closure. In that case Bookatrekking, as intermediary, arranges the cancellation or rebooking with the huts and refunds the accommodation amount in accordance with the basis set out in article 6.
Wetter Flex is expressly not insurance. You are not buying cover against loss and you do not receive a claim payout. Wetter Flex is an extension of the terms of your own booking: it concerns the refund and rebooking of your own reservation, not compensation for an external risk.
What Wetter Flex refunds. Wetter Flex refunds only the hut nights booked through Bookatrekking that you are unable to use because of the weather or a wildfire closure. Your own costs for replacement accommodation or transport are not reimbursed and remain for your own account (where applicable, via your travel insurance).
You can make use of Wetter Flex once there is a qualifying weather warning. This is the case when all of the conditions below are met at the same time:
Assessment per trip. Whether there is a qualifying weather warning is assessed at trip level: one valid warning on one trek day is enough to activate Wetter Flex. This keeps the assessment objective and simple. The amount of the refund then follows from the tiered model in article 6.
Wildfire. Wetter Flex also applies if there is a wildfire closure (see article 1) for the booked route or a booked hut on at least one of your trek days. A wildfire danger level or warning, smoke or poor air quality without an official closure or evacuation does not count. The refund follows the tiered model in article 6, in the same way as for a qualifying weather warning.
Only the official colour code counts as a trigger — not a weather forecast, however unfavourable. It is important to understand how the timing works:
| Counts (qualifying weather warning or wildfire closure) | Does not count |
|---|---|
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Which level counts per country. Weather services do not all use the same scale. Where these terms and conditions mention an orange or red warning, the following applies:
| Country | Counts |
|---|---|
| France, Spain, Austria, Italy and other countries with a yellow, orange and red scale | Orange or red |
| Switzerland | Danger level 3, 4 or 5 |
| Germany | Level 3 (“Unwetterwarnung”, red) or level 4 (“Warnung vor extremem Unwetter”, dark red). For heat: “extreme Wärmebelastung”. Level 2 (“markantes Wetter”, orange) does not count. |
This clear delineation keeps the assessment objective and transparent and prevents later disputes.
The form of the refund depends on when the qualifying weather warning or wildfire closure affects your trip. Where this article refers to a warning, this also means a wildfire closure. We distinguish three situations.
The warning applies before your first trek day and concerns at least one planned trek day. You have not yet used any nights. You have the choice between:
The warning occurs while you are en route and you decide to abandon the trek. Bookatrekking refunds all hut nights booked through Bookatrekking that you no longer use from that point onward. Nights already used are not refunded, as they have already been provided.
Example: you have booked 7 hut nights and abandon the trek after the 4th night due to an orange warning. The 3 unused hut nights are refunded.
The warning affects one or a few days, but you largely complete the trek. For example, you skip a day due to bad weather and walk on afterwards. Bookatrekking refunds the hut night(s) booked through Bookatrekking that you skipped and did not use as a result.
You arrange and pay for any replacement accommodation in the valley and any transport yourself; these costs are not covered by Wetter Flex.
| Situation | When | Refund |
|---|---|---|
| Tier 1 | Warning before departure; nothing used yet | Free rebooking or 100% of the accommodation amount refunded. Wetter Flex fee not included. |
| Tier 2 | You abandon the trek during the trip | Refund of all unused hut nights from the moment you abandon |
| Tier 3 | You continue but skip 1+ days | Refund of the skipped, unused hut night(s); replacement accommodation and transport at your own expense |
To use Wetter Flex, you submit a request to Bookatrekking. You provide:
A request must be submitted within 30 days of your last planned trek day. Wetter Flex can be used once per booking. A free rebooking under Tier 1 does not count as use: Wetter Flex remains valid for the new date.
There is no right to a refund under Wetter Flex in the following cases:
Carefree Plus is an optional service you can choose when booking: Wetter Flex, plus free cancellation up to 31 days before departure and one free rebooking. Carefree Plus is not insurance. Anything not covered here is governed by the general terms and conditions and the Wetter Flex terms above. Where those terms differ from what is stated here, these terms take precedence.
The surcharge is 7% of the trek price (after any discount code), on top of the Wetter Flex fee. You can only choose Carefree Plus when booking, for treks where it is offered and when your departure is more than 30 days away. If you pay a deposit, you pay the surcharge with the remaining payment. Carefree Plus applies per booking, for all travellers.
If you cancel 8 weeks (56 days) or more before departure, you get everything back: the trek price, the Wetter Flex fee and the surcharge. If you cancel later, but no later than 31 days before departure, you get the full trek price back, but not the Wetter Flex fee and the surcharge.
| Cancellation | Trek price back | Wetter Flex fee and surcharge back |
|---|---|---|
| 56 days or more before departure | 100% | Yes |
| 55 to 31 days | 100% | No |
| 30 to 29 days | 50% | No |
| 28 to 15 days | 25% | No |
| 14 days or less, or no-show | 0% | No |
The percentages apply to the trek price. We count full calendar days before the departure date.
You can rebook once for free to another available start date if you request this more than 30 days before the original departure date. After a rebooking, the standard cancellation terms apply to the new date; Wetter Flex remains. You pay no rebooking fee; any price difference with the new date will be settled. Once you have rebooked, you no longer get the surcharge back, also not if you later cancel 8 weeks (56 days) or more before the new departure date. A change made by a hut or by us does not count as your rebooking.
If you cancel part of your trek (for example one day or half of the route) between 55 and 31 days before departure, this counts as your one free rebooking. You get back the trek price of the part you cancel. After that, the standard cancellation terms apply to the rest of your booking, and you can no longer rebook or cancel for free. You do not get the Wetter Flex fee or the surcharge back, also not in part. If you have already rebooked, the standard cancellation terms apply to a partial cancellation.
In the event of an official code orange or red on your route, or an official closure due to wildfire, the Wetter Flex terms apply: before departure you get 100% of the amount for your hut overnight stays back or rebook for free; on the trail you get back the money for the overnight stays you no longer use.
You cancel in the customer portal or via customer service, and rebook via customer service. Approved refunds are paid within 30 days of approval to the account you paid with. The terms in force at the time of booking apply to your booking; Dutch law applies.
