FAQ
FAQ

Frequently Asked Questions

  • How do I contact my trekking organization?
    After your booking was finalized, the contact details of your trekking organization will be given to you. So in case of any questions, direct this to the trekking organization.
  • Can I change the number of trekkers?
    If you wish to include more people to your booking or some of your friends cannot make it to the experience, feel free to let the Bookatrekking.com team know by e-mail: support@bookatrekking.com
  • Can I change the date or time of my trekking?
    If you wish to change the starting time or date of a confirmed booking, please contact your trekking company directly and simply agree on a new date and time together.
  • I already made a booking, but the trekking organization is not responding
    After your booking is confirmed, you will receive the contact details of your trekking provider. If you are having trouble reaching out to your provider, feel free to get in touch with us. support@bookatrekking.com
  • How do I pay for my booking?
    You pay a deposit of 15%. This amount will block your dates. The outstanding amount can be paid directly to the trekking company upon arrival. Easy as that.
  • Can I cancel my trekking?
    You wish you didn’t have to, but there is no other way: You find yourself having to cancel your plans. In this case you lose your deposit, but since you haven’t paid the large sum yet, you at least save that. Please do let us know if you cannot make it. A no-show can be a small disaster for your trekking provider, who did its best to block your dates.
  • What if the the booking is cancelled by your trekking organization?
    If the booking is cancelled by the trekking organization you can easily switch to one of our other trekking organizations. If that is impossible, you can book the same trekking for different dates.
  • Is the booking confirmed?
    The booking is confirmed once you have completed the booking process on the website.
  • What do I need to bring for my trekking?
    You can find this at the FAQ section of your trekking.
  • I have questions regarding my trekking
    Please contact your trekking organization directly or have a look at the FAQ section of your trekking.